Selling your device

You can find out by going to our ‘How It Works’ page.

Simply type in your model into the Model Quick Search box on the top right hand side of our home page and press Go. Once your model is found, you will be able to get an instant value.

We’ll accept both Working and Faulty devices listed in our pricing guide. For the full story, please take a peek at our Terms & Conditions.

Finding your model can sometimes be tricky. On most devices, the model is normally printed on the product label which can be found on the back. You can also try to match what your device looks like against our extensive model image library. Find your exact phone model with our popular Samsung phone trade-in page or our iPhone trade-in page, or alternatively browse our sell my mobile page to view all accepted makes and models.

This sounds a bit complicated but it really isn’t.

The International Mobile Equipment Identity (IMEI) number is a 15 digit serial number unique to each and every phone. You’ll usually find it printed on the back of the handset or on the SIM gate of most Apple iPhones.

Alternatively you can ask your phone to tell you itself: it’ll display its IMEI on the screen if you enter: *#06#

A 15 digit number should be displayed.

Example: 359395000322140

If your handset displays more than 15 numbers or is separated by symbols,
please enter first 15 numbers only.

Example: 351965-00-145687-9-03 (Enter: 351965001456879 only)

We list over 5000 devices, some worth £1 and others worth £700. Our pricing team monitor market prices on a daily basis to ensure our prices remain the most competitive. With some new prepay mobiles being sold for as little as £9.99 the prices we can pay you for second-hand ones can sometimes be limited.

Unfortunately, we are unable to accept any devices that do not have any reuse value. We recommend that you contact your local council to dispose of any devices of no reuse value.

Good question, and good news. You can send us as many devices as you want, whenever you want. We’d like it if you did.

There is a growing number of counterfeit phones in the UK market. These look very similar to genuine products but are illegally produced and may prove to be dangerous to use. We do not accept any non-genuine products.

We don’t like thieves and definitely do not accept stolen phones. We check all received phones via CheckMEND, a crime protection database, to ensure that phones are not barred or registered stolen.

Yes, we buy both Working and Faulty phones.

Activation Lock is a security feature on iOS7 and greater, which locks your Apple device to your iCloud account. We require you to remove your iCloud account from your device before sending it to us.

More details, and instructions for unlocking your device can be found on our Lock Removal page.

Apple Stolen Device Protection Lock and Android Theft Protection Lock are security features on both Apple and Android devices that prevent someone from gaining access to your device.

We require you to remove all these Locks from your device before sending it to us. If we receive your device with Apple Stolen Device Protection Lock or Android Theft Protection Locks enabled, we will be unable to pay for the device and will have to return it to you. There will be a charge of £15 per order to return the device to you.

More details, and instructions for unlocking your device can be found on our Lock Removal page.