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Support

Support

Have a question? Please review the frequently asked questions below...

How much is my phone worth?

Simply enter your handset model into the quick search box on our homepage, or at the top of our website. Once your model is found, you will be able to get an instant value.

How do I send my phone(s)?

Once you have placed an online sell order, you will be given the choice to send your packaged device using your local DPD drop off shop, request a Sales Pack or Print Your Own Pack.

  1. Using DPD is easier than ever, you select your local DPD shop, print out the label supplied and take the packaged device to the nearest DPD drop off shop. You can find your nearest pick up shop via the DPD site or by visiting https://www.dpd.co.uk/apps/shopfinder.
  2. Requesting a Sales Pack will include a delivery note, posting instructions and a postal bag. Simply follow the posting and packaging instructions and post via one of our posting options.
  3. Print Your Own Pack; simply print your own label, follow the packaging instructions and post via one of our posting options.

Do you buy broken phones?

Yes, we buy both Working and Faulty phones. Please select the Faulty option when selling your phone to display the Faulty value.

Do you accept stolen phones?

We don't like thieves and definitely do not accept stolen phones. We check all received phones via CheckMEND, a crime protection database, to ensure that phones are not barred or registered stolen.

Do you sell phones?

YES WE DO! You can buy with confidence at our Mazuma Shop! All our devices have been through an 88 point quality inspection, and come with a comprehensive 12 month warranty and a 14 day, no quibble, money back guarantee!

What must I include with my handset?

We like to keep things simple. So we just need the handset with its battery.

Oops, the model or condition is wrong

If you realise you have made a mistake, please contact our customer support team and we'll happily correct your order.

If upon receipt of your phone(s) we find you have entered the wrong model, condition or quantities, we will amend your order and email you a revised offer. You will then have 14 days to accept the offer or have the revised handsets returned to you free of charge.

Should you require any imagery or the inspection report at this stage, not to worry it is available on request. Feel free to contact our customer support team for assistance.

How long is my order valid for?

Your order is valid for 14 days from the 'Order Processed' date. (This is the date we sent you a confirmation letter and FREEPOST bag.)

You have plenty of time to get your phone off to us, but we do recommend that you do it as soon as possible. That way there's less chance of your order expiring, and the sooner you receive our payment!

When do I get paid?

Ah, yes. The really important bit. Once we have received and checked your phones we promise to make/post you payment on the same day!!* Snappy.

We'll send you an email to confirm payment has been sent.

*Monday to Friday, excluding public holidays. Same day payment does not apply to orders received after 2pm (most are) and in events that are out of our control.

I've lost my cheque, can I get it replaced?

The good news is - yes we can reissue a replacement cheque.

The bad news is - a £6.00 charge will apply and will be deducted from the cheque value. This charge is to cover the fee we are charged by our bank to cancel the lost cheque.

What happens to my phone(s)?

Most of the phones are sent for reuse in markets such as China, Africa, Pakistan and India helping to bring improved and more widespread communications to these developing economies.

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