About your mobile

What if my phone works but has a broken screen?

Broken screens are expensive to replace. Therefore, the phone will be classed as 'Dead'.

Is my phone working if the battery is flat?

Yes, provided you know that the phone otherwise works. We use our own batteries to test phones.

How do I delete my personal data from my handset/device?

We have developed a Mobile Data Delete Tool (the first of its kind in Europe) which will provide you with easy to follow, step-by-step instructions on how to remove personal information from your used mobile phones prior to selling them. Best of all - it's free to use!

Please click here to access our data delete tool.

What must I include with my handset?

We like to keep things simple. So we just need the handset with its battery.

Do I need to include the charger or accessories?

No, we just need the handset with its battery.

How can I tell the condition of my phone?

Please see our full Device Terms & Conditions to determine the condition of your device.

All devices must not be activation locked and must be deregistered from any associated accounts. All phones and devices must be on a UK network or not locked. Phones or devices locked to a foreign network will not be accepted.

What if my phone is not on your list?

Our list includes over 3000 phones and is continually growing. So it's pretty BIG. If you can't find yours, don't worry. Please use our 'Handset not listed' option to let us know. You'll find it in the Model Selection section of this website.

Does my handset colour affect the price?

In order to keep things nice and simple we pay you the same price regardless of handset colour.

Do I get a higher price for a new handset?

Yes, new handsets would be classed and valued as 'Excellent'.

What if my phone is blocked?

If your phone is blocked, it is likely it has been reported lost or stolen. We do not purchase blocked handsets. If you are the rightful owner of a blocked handset, we suggest you contact your service provider to have the phone unblocked.

What if my phone is Network locked?

We accept Network locked handsets and pay the full value.

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