Terms & Conditions

Mazuma Mobile.com

Please read these terms and conditions carefully before submitting your sell order from our site. You should understand that by submitting an order, you agree to be bound by these terms and conditions and our terms of use.

You should print and keep a copy of these terms and conditions and the terms of use for future reference.

How The Contract Is Formed Between You And Us

Our site is only intended for use by people registered with us and resident in Great Britain and Northern Ireland. At our complete discretion we may accept or reject orders from people outside of these territories.

Your contract with us will be formed when we receive your sell order. It will incorporate these terms and conditions and our terms of use. Please click on the “How It Works” page for more information.

You must own all rights, title and interests in any phone(s) and/or devices (inc. Tablets, Watches, Gaming and Laptops) that you send to us.

Ownership of the device(s) will pass to us when we receive them, in accordance with these terms and conditions, and we have dispatched payment to you, when, hence, a contract will be formed.

The contract between you and us is binding on you and us and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.

We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

You may cancel the contract with us at any time up to the time when you send us the device (“cooling-off period”), providing:

• the contract was negotiated and concluded exclusively by means of distance communication (including, but not limited to, telephone, letter, fax or email); and
• you are a natural person acting outside the purposes of any business.

When cancelling during the cooling-off period, you need not give us any reason for cancelling the contract, nor will you have to pay any administration charges.

To cancel the contract you must notify us in writing.

Other than if the device does not meet our terms and conditions (see below), this contract cannot be cancelled after you have sent your device(s) to us (outside the “cooling-off period”).

PLEASE ENSURE THAT YOU ARE HAPPY TO SEND THE DEVICE(S) TO US AND THAT IT IS WITHIN YOUR RIGHTS TO DO SO.

Consumers

By placing an order through our site, you warrant that:

• You are resident in Great Britain or Northern Ireland; and
• You are accessing our site from that country; and
• You are legally capable of entering into a binding contract; and
• You are at least 18 years old; or
• If you are under 18 years of age, that you have obtained your parent’s or guardian’s consent to sell your device to us for the sum indicated via our website.

You and your parents or guardians release us of any liabilities or claims that may arise if you send the device to us in breach of this warranty.

If you deal as a consumer any provision of this contract which is of no effect to a consumer shall not apply. Your statutory rights are not affected by this contract.

For the purposes of these terms and conditions, “consumer” means an individual who neither makes this contract in the course of a business, nor holds himself out as doing so, as defined by the Unfair Contract Terms Act 1977.

Businesses

By placing an order through our site, you warrant that:

• You are authorised to act on behalf of the registered business; and
• You are based in Great Britain or Northern Ireland; and
• You are accessing our site from that country; and
• You are legally capable of entering into a binding contract.

Devices

Each device (inc. Tablets, Watches, Gaming and Laptops) sold should match the make and model in the sale order and meet the following conditions:

Mobile

Excellent

• Up to 3 very light scratches on the screen
• Up to 5 light scratches on housing and camera surround
• No cracks, dents, scuffs, missing paint, pressure marks, screenburn or dead pixels
• Handset powers on and is fully functional
• Home button, Touch ID, Face ID and NFC all function correctly
• No liquid damage
• Battery health is a minimum of 80%
• Where applicable stylus must be included
• Handset is a UK model with original software and hardware that has not been modified, jail broken or rooted
• PLEASE DO NOT SEND accessories or the original box as we will not be able to return them

Good

• More than 3 very light scratches on the screen
• More than 5 light scratches on housing and camera surround
• Some dents, scuffs, chips/missing paint
• Handset powers on and is fully functional
• Home button, Touch ID, Face ID and NFC all function correctly
• Cracked/damaged camera lens (Not including Google Pixels)
• No liquid damage or screenburn
• Battery health is a minimum of 80%
• Where applicable stylus must be included
• Handset is a UK model with original software and hardware that has not been modified, jail broken or rooted
• PLEASE DO NOT SEND accessories or the original box as we will not be able to return them

Faulty

Faults include but are not limited to:

• Physical damage (cracks, pressure marks, screenburn, bent, engravings, pixel discolouration or dead pixels)
• Heavily scratched/grazed housing that will need to be replaced
• Display has deep scratches that can be felt, delamination, chips or cracked glass
• Screen has lifted or is poorly fitted
• Dust under screen and/or under camera
• Internal damage on camera lens
• Handset is not fully functional
• Handset does not charge, freezes or is stuck in a loop
• Home button, Touch ID, Face ID and NFC do not function correctly
• Home button is cracked or damaged
• Power button is stiff, cracked or damaged
• Faulty mute button
• Spots on or faulty camera
• Telephoto lens fault
• Quiet microphone or earpiece
• No service
• Faulty proximity
• Accelerometer
• Overheats
• Wi-Fi and/or Bluetooth fault
• Signs of liquid damage
• Battery health is less than 80%
• Where applicable stylus is missing
• Handset is a non UK model, software and/or hardware has been modified, jail broken or rooted
• If we are unable to wipe your device (e.g. due to non-power up etc.) we may be able to recycle your device but unfortunately, we will not be able to offer any value
• We cannot buy your Handset if it is Barred; FMI or account locked; has been tampered with or is missing internal components
• PLEASE DO NOT SEND accessories or the original box as we will not be able to return them

Tablet

Excellent

• Tablet powers on, is fully functional; free from any physical/liquid damage or faults. Home button; Touch ID; Face ID; NFC all function correctly.
• Can have light signs of use.*
• Battery health is a minimum of 80%.
• Tablet is a UK model with original software that has not been modified; Jail Broken or rooted.
• Where applicable stylus must be included.
• PLEASE DO NOT SEND accessories or the original box as we will not be able to return them.

* Very light scratches on the screen up to 3; light scratches on housing and camera surround up to 5. No cracks; dents; scuffs; missing paint; pressure marks screenburn or dead pixels.

Good

• Tablet powers on, is fully functional; free from any physical/liquid damage or faults. Home button; Touch ID; Face ID; NFC all function correctly.
• Tablet displays heavier signs of use e.g. Scratches; scuffs; dents; paint is chipped.*
• Battery health is a minimum of 80%.
• Tablet is a UK model with original software that has not been modified; Jail Broken or rooted.
• Where applicable stylus must be included.
• PLEASE DO NOT SEND accessories or the original box as we will not be able to return them.

* Multiple light scratches on screen over 3; Multiple light scratches on housing over 5; dents; scuffs; some missing paint. Multiple scratches on screen cannot be deep enough to cause rainbow effect. No cracks; pressure marks screenburn or dead pixels.

Faulty

Tablet has a functional fault or is physically damaged. Faults include but are not limited to:

• Stiff power button; Faulty mute button; spots on/or faulty camera; Quiet microphone or earpiece; dust on camera or under screen.
• Tablet does not charge; freezes or is stuck in a loop; Wi-Fi; Bluetooth fault; No Service; faulty proximity; accelerometer; overheats.
• Display has heavy scratches that can be felt or create a rainbow effect on the screen; delamination; chips or cracked glass.
• The LCD is not original or an OEM replacement; is cracked; bleeding; has pressure marks/white spots; discolouration or dead pixels. Does not display. Has screen burn. Screen has lifted or is poorly fitted.
• Housing has delamination/peeling; is damaged, cracked, bent or major dent in the case, rear cover/glass, camera lens.
• Your tablet has been engraved or personalised.
• Home button; Touch ID; Face ID; NFC do not function correctly. Home button is cracked/damaged.
• Battery is in poor health – less than 80%.
• Where applicable stylus is missing.
• Tablet is a non UK variant; has been modified; Jail Broken or rooted.
• Any signs of liquid damage.
• We cannot buy your Tablet if it is Barred; FMI or account locked; has been tampered with or is missing internal components; is crushed or bent/snapped in half.
• As your data is of the upmost importance to us, if we are unable to wipe your device (e.g. due to non-power up etc.) We may be able to recycle your device but unfortunately, we will not be able to offer any value.
• PLEASE DO NOT SEND accessories or the original box as we will not be able to return them.

Laptops and Macbooks

Excellent

• Device powers on, is fully functional including backlight; free from any physical/liquid damage or faults. Including Screen; Keyboard; Track Pad; all internal components; ports; drives and software.
• Can have light signs of use.*
• Must Come with genuine, working, complete, undamaged power supply.
• Must not have any screen peel; delamination; keyboard marks on screen
• Hinges are not loose.
• Device is a UK model with original software that has not been modified; Jail Broken or rooted.

* Very light scratches on the screen up to 3; light scratches on housing up to 5. No cracks; dents; scuffs; missing paint; pressure marks screenburn or dead pixels.

Good

• Device powers on, is fully functional including backlight; free from any physical/liquid damage or faults. Including Screen; Keyboard; Track Pad; all internal components; ports; drives and software.
• Device displays heavier signs of use e.g. Scratches; scuffs; dents; shiny keys.*
• Scratches on screen; light pressure mark or screen rub. No dead pixels; heavy pressure marks or liquid damage; backlight works to full brightness.
• Hinges are not loose.
• Must not have any screen peel; delamination; keyboard marks on screen
• Power supply is non original; missing or damaged.
• Device is a UK model with original software that has not been modified; Jail Broken or rooted.
• Does not overheat.

* Multiple light scratches on screen over 3; Multiple light scratches on housing over 5; dents; scuffs; some missing paint. Multiple scratches on screen cannot be deep enough to cause rainbow effect. No cracks; pressure marks screenburn or dead pixels.

Faulty

Device has a functional fault or is physically damaged. Faults include but are not limited to:

• Device does not charge; hold a charge without the power supply being plugged in; freezes or is stuck in a loop; Wi-Fi; Bluetooth; camera; speaker fault.
• Display has heavy scratches that can be felt or create a rainbow effect on the screen; delamination; chips or cracked glass; pressure marks/white spots; discolouration or dead pixels or faulty backlight does not display.
• Screen peel; delamination or keyboard marks on screen.
• Housing has heavy dents; Major cracks; Missing plastics.
• Loose or damaged hinges.
• Device is a non UK variant; has been modified; Jail Broken or rooted.
• Missing parts.
• Overheats; noisy fan.
• Battery is swollen or does not hold a charge.
• Any signs of liquid damage.
• We cannot buy your Device if it is FMI or account locked; has been tampered with or is missing internal components; is crushed or bent/snapped in half.

Gaming Consoles

Excellent

• Console powers on, reads discs; is fully functional including all ports and Wi-Fi; free from any physical/liquid damage or faults.
• Can have light signs of use.
• Must come with genuine, working, complete, undamaged controller.
• Must come with genuine, working, complete, undamaged power supply.
• Console is a UK model with original software that has not been modified; Jail Broken; rooted or banned.

Good

• Console powers on, reads discs; is fully functional including all ports and Wi-Fi; free from any physical/liquid damage or faults.
• Console displays heavier signs of use e.g. Scratches; scuffs; dents.
• Missing; faulty or damaged controller.
• Missing; faulty or damaged power supply.
• Console is digital model that does not accept discs.
• Console is a UK model with original software that has not been modified; Jail Broken; rooted or banned.

Faulty

Console has a functional fault or is physically damaged. Faults include but are not limited to:

• Console does not read discs
• Console does not connect to Wi-Fi.
• Faulty HDMI Port.
• Missing casing; covers; screws.
• Console does not display an image.
• Console is a non UK variant.
• Console overheats.
• Any signs of liquid damage.
• We cannot buy your Console if it is banned; has been tampered with or is missing internal components.

Nintendo Switch

Excellent

• Switch powers on, reads games; is fully functional including all ports and Wi-Fi; free from any physical/liquid damage or faults.
• Can have light signs of use.*
• Must come with BOTH genuine, working, complete, undamaged controllers; Joy-Con grip, Joy-Con Wrist straps.
• Must come with genuine, working, complete, undamaged power supply and dock.
• Switch is a UK model with original software that has not been modified; Jail Broken; rooted or banned.
• Not overheat.

* Very light scratches on the screen up to 3; light scratches on housing up to 5. No cracks; dents; scuffs; missing paint; pressure marks screenburn or dead pixels.

Good

• Switch powers on, reads games; is fully functional including all ports and Wi-Fi; free from any physical/liquid damage or faults.
• Switch and or Switch accessories display heavier signs of use e.g. Scratches; scuffs; dents.*
• Must come with BOTH genuine, working, complete, undamaged controllers; Joy-Con grip, Joy-Con Wrist straps.
• Must come with genuine, working, complete, undamaged power supply and dock.
• Switch is a UK model with original software that has not been modified; Jail Broken; rooted or banned.

* Multiple light scratches on screen over 3; Multiple light scratches on housing over 5; dents; scuffs; some missing paint. Multiple scratches on screen cannot be deep enough to cause rainbow effect. No cracks; pressure marks screenburn or dead pixels.

Faulty

Switch has a functional fault or is physically damaged. Faults include but are not limited to:

• Does not boot.
• Display has heavy scratches that can be felt or create a rainbow effect on the screen; delamination; chips or cracked glass.
• The LCD is cracked; bleeding; has pressure marks/white spots; discolouration or dead pixels. Does not display. Has screen burn.
• Does not display an image
• Switch does not read games
• Switch does not connect to Wi-Fi.
• Synchronisation issues.
• Faulty HDMI Port.
• Missing casing; covers; screws.
• Battery health is poor or does not hold a charge.
• Switch is a non UK variant.
• Switch overheats.
• Any signs of liquid damage.
• Missing; faulty or damaged controllers; Joy-Con grip, Joy-Con Wrist straps.
• Missing; faulty or damaged power supply and dock.
• We cannot buy your Switch if it is banned; has been tampered with or is missing internal components.
• As your data is of the upmost importance to us, if we are unable to wipe your device (e.g. due to non-power up etc.) We may be able to recycle your device but unfortunately, we will not be able to offer any value.

Nintendo Switch Lite

Excellent

• Switch Lite powers on, reads games; is fully functional including all ports and Wi-Fi; free from any physical/liquid damage or faults.
• Can have light signs of use.*
• Switch Lite is a UK model with original software that has not been modified; Jail Broken; rooted or banned.
• Must come with genuine, working, undamaged charger.

* Very light scratches on the screen up to 3; light scratches on housing up to 5. No cracks; dents; scuffs; missing paint; pressure marks screenburn or dead pixels.

Good

• Switch Lite powers on, reads games; is fully functional including all ports and Wi-Fi; free from any physical/liquid damage or faults.
• Switch Lite displays heavier signs of use e.g. Scratches; scuffs; dents.*
• Switch Lite is a UK model with original software that has not been modified; Jail Broken; rooted or banned.
• Missing; faulty or damaged charger.

* Multiple light scratches on screen over 3; Multiple light scratches on housing over 5; dents; scuffs; some missing paint. Multiple scratches on screen cannot be deep enough to cause rainbow effect. No cracks; pressure marks screenburn or dead pixels.

Faulty

Switch Lite has a functional fault or is physically damaged. Faults include but are not limited to:

• Does not boot.
• Display has heavy scratches that can be felt or create a rainbow effect on the screen; delamination; chips or cracked glass.
• The LCD is cracked; bleeding; has pressure marks/white spots; discolouration or dead pixels. Does not display. Has screen burn.
• Switch Lite does not read games
• Switch Lite does not connect to Wi-Fi.
• Synchronisation issues.
• Faulty HDMI Port.
• Missing casing; covers; screws.
• Battery health is poor or does not hold a charge.
• Switch Lite is a non UK variant.
• Switch Lite overheats.
• Any signs of liquid damage.
• Missing charger.
• We cannot buy your Switch Lite if it is banned; has been tampered with or is missing internal components.
• As your data is of the upmost importance to us, if we are unable to wipe your device (e.g. due to non-power up etc.) We may be able to recycle your device but unfortunately, we will not be able to offer any value.

Smart Watch

Excellent

• Watch powers on, is fully functional; free from any physical/liquid damage or faults. GPS; Cellular; HRM and NFC all function correctly.
• Can have light signs of use.*
• Battery health is a minimum of 80%.
• Watch will come with charger and strap.
• Watch is a UK model with original software that has not been modified; Jail Broken or rooted.

* Very light scratches on the screen up to 3; light scratches on housing up to 5. No cracks; dents; scuffs; missing paint; pressure marks screenburn or dead pixels.

Good

• Watch powers on, is fully functional; free from any physical/liquid damage or faults. GPS; Cellular; HRM and NFC all function correctly.
• Watch displays heavier signs of use e.g. Scratches; scuffs; dents.*
• Battery health is a minimum of 80%.
• Watch is missing or has damaged charger and or strap.
• Watch is a UK model with original software that has not been modified; Jail Broken or rooted.

* Multiple light scratches on screen over 3; Multiple light scratches on housing over 5; dents; scuffs; some missing paint. Multiple scratches on screen cannot be deep enough to cause rainbow effect. No cracks; pressure marks screenburn or dead pixels.

Faulty

Watch has a functional fault or is physically damaged. Faults include but are not limited to:

• Stiff buttons; Quiet microphone
• Watch does not charge; freezes or is stuck in a loop; Wi-Fi; Bluetooth fault; No Service; faulty proximity; accelerometer; overheats.
• Display has heavy scratches that can be felt or create a rainbow effect on the screen; delamination; chips or cracked glass.
• The LCD is not original or an OEM replacement; is cracked; bleeding; has pressure marks/white spots; discolouration or dead pixels. Does not display. Has screen burn. Screen has lifted or is poorly fitted.
• Housing has delamination/peeling; is damaged, cracked, major dent in the case, rear cover/glass.
• GPS; Cellular; HRM and NFC do not function correctly.
• Synchronisation issues.
• Battery is in poor health – less than 80%.
• Watch is a non UK variant; has been modified; Jail Broken or rooted.
• Any signs of liquid damage.
• We cannot buy your Watch if it is Barred; FMI or account locked; has been tampered with or is missing internal components; is crushed or bent/snapped in half.

By submitting an order through our site you warrant that the phone(s) and/or devices(s) comply with these terms.

If a phone/device fails to meet our terms and conditions we’ll propose an adjusted price by email. If you choose to decline our new offer, we are happy to return the phone. We have the final decision on all phone values. Adjusted orders will be automatically processed for payment if you do not reply to our proposed offer email within 14 days.

Data Risks and Precautions – Important

Please remember that by sending your device to us, you agree to release us from all and any claims, losses or damages with respect to the device, any data stored or contained therein or on any media used in conjunction with the device (whether in the form of personal details, SMS, photos, games, songs or other data (“Data”)). We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure so far as practicable that Data is removed from the device prior to you sending it to us.

Although in our experience the risk of Data left on your device being accessed by us or by any third party to whom we subsequently sell the device are very low, we draw to your attention the following points which will help you decide whether to accept the risk of selling us a device which may contain accessible Data.

If your device is functional, we strongly advise that you delete all personal data from the device prior to sending it to us. Please use our free Mobile Data Delete Tool to obtain step-by-step instructions on how to delete personal data from your device.

If your device is non-functional and has a “remote wipe” function, then we strongly advise that you attempt wiping the device prior to sending it to us.

If your non-functional device cannot be data wiped but has a PIN lock (a password or combination which needs to be entered to access the phone when switched on) then this will block third party access and mean that anyone repairing the device will be required to return the phone to its factory settings, in the process wiping the Data held on the device.

Please note it may not be possible to delete Data directly from a non-functioning device. If you send us a non-functioning device you are therefore accepting the risk that it may still contain Data which may be accessible to any person who repairs the phone. This may include third parties to whom we have sold the device for spare parts.

Please note that while (as stated above) we do not accept any liability in respect of the security, protection, confidentiality or use of Data included on any device, as a matter of practice we do not transfer any device to any third party except on terms which require them to wipe that Data.

Sim Card removal – Important

You are responsible for cancelling any airtime contract linked to each device. We are not responsible for any call costs arising before, or after, receipt of your device, or arising from any other circumstances whatsoever.

Please ensure you remove your SIM card before sending us your device. We accept no liability in the event that a SIM card is sent with a device and charges are then incurred. You shall continue to be responsible for such charges. Any SIM cards received by us are non-returnable.

Lost or Stolen Mobile Phones and Devices

Selling a mobile phone or device which you do not own may amount to a criminal offence. Mazuma Mobile support and adhere to the ‘Stop Stolen Mobiles Being Recycled’ code of practice set by the Home Office and the National Mobile Phone Crime Unit.

We will check the IMEI/Serial number of all mobile phones and devices received on the CheckMEND (www.checkmend.com) database of lost and stolen property records to ensure no lost or stolen items are purchased.

If a mobile phone or device is found to have a record that indicates it has been lost or stolen or we become aware of any other issue relating to its ownership, we will notify the seller by email and quarantine the mobile phone or device for an initial period of 28 days (“the Quarantine Period”). Payment for the mobile phone or device will be withheld by us until the CheckMEND record does not show the mobile phone as stolen or lost.

In such circumstances you will be required to contact CheckMEND to prove that you are the rightful owner of the mobile phone or device and have the lost or stolen records associated with it cleared within the Quarantine Period and/or resolve any other issue relating to its ownership.

If during the Quarantine Period the mobile phone or device is cleared on the CheckMEND database and any other issue relating to ownership of the same is resolved, your sale will be processed and paid for as normal.

However, where the mobile phone or device is not cleared on CheckMEND within the Quarantine Period, we will be required by law to hold onto the mobile phone or device, pass it to the Police or other law enforcement body or dispose of it, and by entering into this contract, you expressly agree to this action. You will not receive any payment if such steps are taken.

UK legislation states that we cannot under any circumstances return or pay for a mobile phone or device which is lost, stolen or recorded as such unless endorsed in writing by CheckMEND and by such you agree to pay any return costs involved.

If you have received payment from us for a mobile phone or device which we subsequently become aware of an issue relating to ownership, you agree to immediately reimburse us in full, within 3 business days following a written request by us, for any such payment pending an investigation by us or any law enforcement body into ownership of the device or mobile phone.

We shall be entitled to set-off any sums properly due and owing to us under any contract made between you and us incorporating these terms and conditions against any sums owed by us to you under the same or any other contract between us. We will inform you in writing of any set-off carried out by us pursuant to this provision.

If we at any time become aware of any issues relating to the ownership of the mobile phone or device, you agree to co-operate with us fully with a view to resolving the issues. You may also be contacted by the Police and/or other law enforcement authorities.

We may disclose seller details to the Police or other authorised bodies (such as, but not limited to, network operators and insurance companies) for the purpose of investigating or preventing a crime. By entering into this contract you agree to us supplying data to the police or other authorised bodies for the purpose of the prevention and detection of crime, arrest and prosecution of offenders or for the recovery of stolen property.

Pricing

Prices offered on our website are subject to change at any time without notice.

All prices include VAT (or other applicable tax).

When your order has been placed, the prices quoted are guaranteed for 14 days from the ‘Order Approved’ date. (This is the date on which we send you a confirmation email, and Freepost bag if you selected the Postage Bag option) If your phones are received after 14 days from the ‘Order Approved’ date, the up-dated, current prices will apply. This could be disappointing – so to help you, we’ll send a reminder email during the 14 day guarantee period.

Postage & Packaging

We have various posting options, including Royal Mail, Asda ToYou and a free Postage Bag.

Phones and devices must be packaged in accordance with our packaging instructions to ensure safe and successful delivery to us.

As we are not the legal owner of the goods at time of you sending the device(s) to us, our ability to make claims on your behalf maybe impacted as a result.

We do not accept responsibility for loss of goods from third party providers, but will assist you (in the rare cases where this is required) where we are able.

For the avoidance of doubt, please note you will be covered up to:

• £150.00 with Asda ToYou
• £100.00 with DPD
• £150.00 tracked 48 with Royal Mail
• £750.00 special delivery with Royal Mail (this will be subject to you filing the claim)

We recommend if you have an order of significant value that you use the Royal Mail special delivery.

Registered deliveries should be sent to us at Mazuma headquarters:

Mazuma Mobile Limited
Unit 2, Southgate Trade Park, Southgate,
White Lund Industrial Estate,
Morecambe, LA3 3PB

Please see posting options and packaging instructions for further details.

Payments

We offer an option of cheque, bank transfer or gift e-card. You will be required to select a payment option when placing each online sell order. Unfortunately, this payment option cannot be changed once the order is placed.

When we receive your sale items, we will check that the sale is complete, and that it meets our terms and conditions. Providing it does, we will post/make payment to you, by cheque, bank transfer or gift e-card on the same day of receipt (Monday to Friday, excluding public holidays). Same day payment does not apply to sale items received after 2pm and in events that are out of our control.

Cheque

Cheque payments can only be made to the name and address given when you register.

If you have damaged your cheque, you can have it reissued, free of charge, by posting us a written request and including the damaged cheque to the following address:

Mazuma Mobile
Accounts Department
Unit 2, Southgate Trade Park, Southgate,
White Lund Industrial Estate,
Morecambe, LA3 3PB

If the damaged cheque is not received by us, a cancelation fee will apply and will be deducted from the re-issued cheque value.

If you have lost your cheque, you can request for it to be cancelled and re-issued. A cancellation fee will apply and will be deducted from the re-issued cheque value.

Cheques must be deposited within 6 months of the issue date. Please note, your bank cannot and will not accept your cheque if it is over the 6 month period. A replacement cheque will not and cannot be issued after 6 months.

Bank Transfer payments

Bank Transfer payments can only be made to the account details given when placing the online order. We cannot, under any circumstances, recall or reissue bank transfer payments once they have been made.

Gift e-card payments

Gift e-card payments can only be made to the account details given when placing the online order. We cannot, under any circumstances, recall or reissue gift e-card payments once they have been made. In addition to this, a customer cannot swap payment method from a gift e-card to a cheque or bank transfer. Once the expiry date on the gift e-card has expired, we cannot reissue it.

Events Outside Of Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.

Apple and Google Activation Lock

If your device(s) is activation locked we will contact you with instructions on how to remove the lock. Please note it can take up to a month for Apple to remove an activation lock, Mazuma is happy to hold the device(s) for this time and reprocess them when unlocked. Whilst being held, the device(s) are subject to price changes. The device(s) will be held for 42 days from point of initial testing, following 42 days of no contact the device(s) will be responsibly recycled and automatically processed at the amended price for activation locked device(s) which is £0.

Rejected offers

If you reject an amended offer for your order we will return your device/s. Please allow 3-5 working days. If the delivery is failed on the first attempt we will contact you by phone and email before returning for a second time. If the second attempt is failed you the customer must contact Mazuma to arrange a third delivery at your own cost. If there is no contact for 7 days we will automatically process your payment at the amended price.

All rejected offers are returned on a Tracked 48 hour service covered up to £150. Should you wish to increase the level of cover up to £750 there will be a charge payable of £9.35 please contact our customer service team to arrange this.

Device(s) received that are on the asset watch list (typically as a result of being within the first 6 months of contract with a network such as EE) are unable to be sold during this period due to the networks vested interest in the device(s). Mazuma will return these devices to you subject to a repatriation charge of £15 per order.

Counterfeit devices

Please note, if a counterfeit device is received, we will be unable to make payment for it. The customer would be required to cover any return postage costs, or the device would be responsibly disposed of. If we do not hear from you, the device will automatically be responsibly recycled on day 15.

Terms Of Website Use

This page details the terms of use by which you may make use of our website www.mazumamobile.com (“our site”), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.