Sending your device to us

How do I send my phone(s)? 1-9 handsets (post)

Once you have placed an online sell order, you will be given the choice to send your packaged device using your local Asda store, request a Sales Pack or Print Your Own Label.

1. Using Asda To You is easier than ever. Simply take your parcel and QR code to the click and collect kiosk at your local Asda store and utilise the machine to print your label.
2. Requesting a Sales Pack will include a delivery note, posting instructions and a postal bag. Simply follow the posting and packaging instructions and post via one of our posting options.
3. Print Your Own Label; simply print your own label, follow the packaging instructions and post via one of our posting options.

How do I send my phone(s)? 10+ handsets (courier)

Once you have placed an online sell order, you will be given the choice to send your device via your local Asda store, request a Sales Pack or Print Your Own Label. Your pack will include a delivery note, courier instructions and a Parcelforce bag. Simply follow the posting and packaging instructions and choose to either drop off at a post office (which offers Parcelforce delivery service) or arrange a collection.

I’ve placed an online order but have not received a sale pack?

Once your online order is placed, we’ll post you a sale pack within 48hrs. If you have not received this pack within 5 days, it may have been lost in the post. Please check that we have your correct address and contact us to arrange another pack to be sent.

Do I pay for postage when sending my phone(s)?

Sending your device via Asda store is FREE. We also offer Tracked Returns which allows you to post up to 2 phones or devices free of charge. If you are selling more than 2 phones or devices, you are welcome to place multiple sales of 2 phones or devices per sale. Print your own label is also free of charge.

We have various posting options for you to choose from. These options are all explained in the posting instructions leaflet that is included in the sale pack that we send you.

Please see posting instructions for further details.

Unfortunately, we cannot accept responsibility for non-delivery of phones. We recommend that you send any high value units via Special Delivery to ensure successful delivery. This will cost approximately £3 – £6.

Registered deliveries should (please) be sent to us at Mazuma headquarters:

Mazuma Mobile
Unit 2, Southgate Trade Park, Southgate,
White Lund Industrial Estate,
Morecambe, LA3 3PB

IMPORTANT! If you trade in 10 or more phones in the one order, you will be given a free courier drop-off or collection service.

Do I need to send the charger or accessories?

If you’re sending in a smartwatch, laptop or console then ideally yes, otherwise we just need the handset with its battery.

Do I need to send the SIM card with my phone?

No, we only require the handset and battery.

Please make sure your SIM card is removed.

We accept no liability in the event that any phone that has been sent with its SIM card and charges are then incurred. You shall continue to be responsible for such charges.

Do I send the Memory card with my phone?

No, we only require the handset and battery.

How must I package my phone or device when posting it?

We require you to insert the battery into the phone or device and make sure it is switched off. Please then pack the phone or device into a box. PLEASE DO NOT SEND accessories or the original box as we will not be able to return them. Chargers are needed for laptops, consoles and smart watches. Secure the phone or device against movement or accidental activation. Then simply enclose the box and delivery note into our postal bag and securely seal.

Please see packaging instructions for further details.

I sent my phone, has it arrived?

We will send you an email on the day your phone arrives.

Sending your package via your local Asda store, we do advise to allow 3-4 working days. Our freepost service should take 2-3 working days to be delivered to us. On some occasions the Royal Mail can unfortunately take up to 15 working days to deliver.

If we have not received your phone within 15 working days then it may possibly be lost in the post. In order to make a claim you will need to contact the Royal Mail on 08457 740740 or visit www.royalmail.com for more information.

I sent two freepost bags together but only one has arrived?

Don’t worry – it is common for the Royal Mail to deliver freepost bags which were posted from the same place and time to us on different days.

I sent my phone(s) but my order is now expiring?

Don’t worry, provided you posted your phone(s) on time, we will not penalise you for the delay.