Our Promises
We are committed to offering the very best value and service when it comes to recycling your old device for cash. Our promises below are our pledge to this commitment.
Price promise
We promise to pay you 100% of the value quoted or your phone back FREE of charge!
Find out moreSame day payment*
You want your money. You want it fast. We understand. So we promise to make payment on the same day we receive your phone!
* Monday to Friday, excluding public holidays. Same day payment does not apply to orders received after 2pm and in events that are out of our control.
Find out moreFree data delete tool
FREE to use and easy to follow, step-by-step instructions on how to remove personal information from your used mobile phone or device.
Find out moreFree postage
We have a choice of postage options including a freepost service. Simply register your sale online and we'll post you a FREE sales pack.
Find out moreSSL secure registration
To ensure your personal details are kept safe, our website offers a safe and secure registration process.
Find out moreEnvironmentally friendly
We aim to reuse over 95% of mobile phones received and promise to recycle any non-reusable phones in the most environmentally friendly way.
Find out morePrice promise
Our price promise guarantees you receive the full price quoted for your sale provided it meets our Terms & Conditions of Supply.
Once we receive your phone or device, if we find they do not meet our Terms & Conditions of Supply and the order value needs to be amended, we will email you a revised offer for your approval. If you are not completely satisfied with the revised offer, you can request to have the revised phone or device returned to you FREE of charge.
Revised orders will be automatically processed for payment if you do not reply to our revised offer email within 14 days.
Price promise does not apply to blocked (registered lost/stolen) phones or devices.
Same day payment
We at Mazuma Mobile believe you should get paid as much as possible, as quick as possible!
To make sure you get paid fast, we promise to make payment on the same day* of receipt of your phone or device. Same day payment promise is subject to orders meeting our Terms & Conditions of Supply.
*Monday to Friday, excluding public holidays. Same day payment does not apply to orders received after 2pm and in events that are out of our control.
Free data delete tool
Deleting personal data such as phone numbers, text messages and photos from your mobile phone prior to selling it can be tricky if you don't know how.
Our Mobile Data Delete Tool (the 1st of its kind in Europe) provides step-by-step instructions for most makes and models. Best of all - it's FREE to use!
Free postage
Once you have placed an online sell order, we will post you a sales pack which includes a freepost bag and posting instructions. We offer various posting options which include a freepost service.
Free postage and collection services are only available from the UK.
SSL secure registration
SSL encryption ensures that information passed between our website and your web browser is kept private.
To verify our credentials simply hover your mouse over the 'secured by SSL' logo on our registration page.
Environmentally friendly
Mazuma Mobile aim to reuse over 95% of the mobile phones received in various developing markets where the cost of new mobile phones is sometimes unaffordable.
Where mobile phones are not reusable, we promise to recycle them in the most environmentally friendly way. We are a Waste Electrical and Electronic Equipment (WEEE) Authorised Treatment Facility and are ISO 14001 Environmental Management System Accredited.
